Warranty
At a glance
- 12-month warranty included on every laptop and desktop.
- Starts on delivery and registers automatically. No forms to fill in; see it under My Account > Warranties.
- 6-month fault promise: any fault that appears in the first 6 months is fixed, replaced or refunded.
- Want longer cover? Extend to 24 months when you add a laptop to your cart, for S$[TBC].
What is covered
Hardware faults that appear during normal use, including the screen, keyboard, trackpad, ports, storage, memory, motherboard, charging and the battery (if it stops charging, won’t hold a charge or swells).
What is not covered
- Accidental damage, drops, cracked screens and liquid damage.
- Damage from misuse, unauthorised repairs or opening the laptop.
- Software problems, viruses and data loss. Please back up your files.
- Cosmetic wear after delivery, and normal gradual battery ageing.
- Accessories such as bags and mouse pads (these are covered by our returns policy).
The 6-month fault promise
Under Singapore’s Lemon Law, a defect that appears within six months of delivery is presumed to have been there at delivery. We make that a simple promise: if your laptop develops a fault in the first 6 months, we repair or replace it, and if we can’t, we give you a refund. Your statutory rights are not affected by this warranty.
How to make a claim
- Contact us by WhatsApp ([TBC]) or email (info@laptopsharks.sg) with your order number and a short description, photo or video of the problem.
- We’ll try to fix it remotely first if it looks like a software issue.
- If it needs a repair, we arrange courier pickup and return in Singapore.
Repair turnaround target: [TBC] working days.