Returns & Refunds
At a glance
- Return any item within 14 days of delivery for a refund or exchange.
- Faulty or not as described? We cover return delivery and you get a full refund, repair or replacement.
- Refunds go back to your original payment method.
Changed your mind?
You can return an item within 14 days of delivery if:
- it is in the same condition as when you received it, with its charger and any accessories;
- you have signed out of personal accounts (Microsoft, Apple ID / Find My, Google) and removed your files;
- accessories such as bags and mouse pads are unused.
Return delivery cost for change-of-mind returns: [TBC].
Faulty or not as described
If an item arrives faulty, damaged, or different from its listing (specs, grade or condition notes), tell us within 14 days. We arrange collection at no cost and give you a full refund, a repair or a replacement, whichever you prefer. Faults after 14 days are covered by our warranty and 6-month fault promise.
How to return
- Contact us by WhatsApp ([TBC]) or email (info@laptopsharks.sg) with your order number.
- We confirm the return and arrange collection or drop-off.
- We check the item and confirm your refund.
Refund timing
We process refunds within [TBC] working days of receiving and checking the item. PayNow refunds go back to the paying account. Atome and Grab refunds follow their own timelines. Card refunds can take a few extra days to show, depending on your bank.